Delivery & Returns

Delivery

Free Delivery - On orders above Rs.1500 or more.

Standard Delivery Charges- Rs.99 for orders less than Rs.1500.

We aim to deliver your parcel within 8-10 working days after your order is placed.

Delivering across India.

ZAP* (Next Day Delivery) EXTRA CHARGES APPLY.

*conditions apply

Returns & Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with us however, kindly note-

Your purchase is eligible for return or replacement only if it meets the following conditions:

  • If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

  • If the product you receive has a genuine quality or manufacturing defect or damage.

All our products are purely handcrafted, one piece at a time, making each piece what it is. Because of which, a slight variation in colour-tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

If your purchase meets our return criteria as stated above, please email us at customercare@ethni-city.co.in within 48 hours of delivery with the following information:

  • Order number 
  • Delivery address
  • Do specify the reason for the return
  • In case of defective or incorrect product, please send us an image/video of the item at customercare@ethni-city.co.in

We will not be able to consider any emails or images sent after 48 hrs of the delivery.

Return your item with your invoice and goods to:

C-12, Devpark, Kishanpura,

Baghpat road ,

Meerut-250002

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

 Data Protection Act 2018

Ethni-City will only use the data you provide to fulfil our service. Data will be collected via signup, contact form and through email when requesting to purchase our products. We will only use your data to be able to fulfil our service to you as our customer, and to be able to use as a proof of purchase for yourselves as well as us. Your data is stored safely and not shared between parties. Our website is hosted by Magento, and any data that may be stored by them is safe and secure.